Terms

All stock is subject to availability.  We have made every effort to display as accurately as possible the colours of our products that appear on our Site. However, as the actual colours may vary depending on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.  Put the kettle on will not be responsible for any items that run out of stock or are discontinued by the manufacturer while displayed online. We will endeavour to keep the site updated.

Shipping

Orders placed before 1pm Australian EST will be shipped the same day for overnight delivery (Weekdays only, orders placed over the weekend or on public holidays will be posted the next business day). Locations outside capital cities and major regional centre’s may take an extra day. Very remote locations will take longer.

An additional freight charge will apply when customers request insurance or registration, which will be determined and notified to the customer prior to final payment in conjunction with Australia Post fees. Additional freight charges may be incurred for heavy / bulky items as well as deliveries to rural and remote locations within Australia which will be determined and notified to the customer prior to final payment in conjunction with Australia Post fees. Put the kettle on does not ship overseas at this point.

Free Shipping (within Australia)

when you spend $150 (AUD) on FULL PRICE ITEMS. Note: Free Shipping will not apply on SALE items or promotional campaigns.

Returns

If an item is damaged or faulty, please notify us within 7 days of receipt. We will replace or refund any faulty products and pay for the return freight, on receipt and evaluation of the goods by Put the kettle on and the manufacturer. Please include written documentation as to what is wrong with your item.

Exchange

If you want to exchange a product for any reason other than the item being damaged or faulty, you must pay for the freight and handling charges and we must receive the goods back in the original state, with proper tags still attached to the item, unworn and undamaged within 7 days. Please include a copy of your order when returning goods. If an exchange of the same item cannot be made by us then we reserve the right to issue a credit note for the value of the item which is valid for 3 months, Put the kettle on reserves the right not to exchanges on sale items.

Payment Methods

Put the kettle on will accept the following methods of payment

• Visa
• MasterCard
• Direct Deposit - For Direct Deposit orders, Put the Kettle On will not dispatch your order until payment has been received.
• Money orders

We recognize that privacy, whether it is personal or credit card information, is important to our customers. We are committed to maintaining and using this information responsibly.

Payment

All orders on this website must be pre-paid before fulfilment. All orders are placed in Australian dollars.
In the case that you pay for an order with your credit card, we do not store your credit card number on our servers, however it may be retained by our payment gateway provider in circumstances where this is required.
In the case of offline payment, we will contact you to arrange payment. This process must be completed before your order can ship.

In cases where your payment for an order fails for reasons including but not limited to insufficient card credit, or cheque dishonour, we do not warrant that stock will be held until an alternate payment method is available or the original payment method made to function.

Privacy Policy

We are committed to protecting your privacy.

Information collected The type of information which we collect about you will depend on how you use the facilities offered on the website and which products or services you use.

If you visit the website to browse or download information, the web server will record the date and time of your visit to our site, the pages viewed and the information downloaded. We will only use this information for statistical and for website development purposes.
Any information that you enter on to an online application form (eg. contact details) will only be collected by us if you submit your online application. In other words, if you cancel your application or log out prior to submitting your application, any information which you had entered is automatically deleted.

We will not use or disclose any information collected about you other than for the purpose for which you have given it to us.

If you consent, we may email you about an event or new service that we think might be of interest to you. If at any point you no longer wish to receive such emails, you just have to reply and type “remove” in the subject line of your email.

We will not use, sell or disclose your information for any other purpose without your consent unless required or authorised by law.

Security

We maintain strict standards and procedures to prevent unauthorised access to your personal information and ensure correct use of information.

While we strive to protect your personal information, we cannot ensure the security of any information that you transmit to us over the internet and you do so at your own risk. However, once we receive your transmission, we take all reasonable steps to ensure that your information is secure on our systems.

Your access to your information

You are able to access and update your personal information at any time. If you wish to do so, please contact us.

If you have a complaint regarding the way in which your personal information is being handled by us, please contact us in the first instance. If we are unable to reach a satisfactory solution through negotiation, you can request an independent person to investigate the complaint such as the Privacy Commissioner.

If you have any questions or require feedback about this statement, please contact us.